Our Store Policies

At ESA DIstribution Pte Ltd, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

WARRANTY & RETURN POLICIES

  • CHANGED YOUR MIND?

  • If you change your mind about the products you have purchased from us (it happens, you’re human), we can refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:

  • Item(s) must be returned within 14 days of purchase, together with proof of purchase.

  • Item(s) must be unused with all original tags/labels attached. 

  • sale, clearance items  not eligible for a refund or exchange if you change your mind.

  • If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.

  • You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare.

RECEIVED SOMETHING FAULTY?

If something is faulty or incorrectly described or different from the sample shown (first of all, sorry, this is our bad) we will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. 

Delivery 

All orders are shipped within 48 hours after placed.

We offer a 3 different option for delivery .

1) By Normal Singpost mail ( No tracking , estimated 3-5 working days )

2) By Registered mail ( tracking available , 3-5 working days )

3) By Qxpress courier ( tracking available , 2-3 working days )